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Aluna SyncHelp center

Sign in to the right workspace

Use the entry page for your invited account’s role.

Before you start

A verified, active invited account and its email/password. Each account has one role.

Steps

  1. Parents use /login, instructors use /login/instructor, and managers use /login/manager. Use the labeled Parent sign in, Instructor sign in or Manager sign in links to switch pages.
  2. Enter Email address and Password. Show password lets you check what you entered; Hide password conceals it again.
  3. Choose Sign in and wait for your workspace. The page checks your intended role against the stored account role after verifying the credentials.
  4. Choose Sign out in your workspace when finished. You return to your role’s sign-in page. Sign out before using a different account on a shared device.

What to expect

Your account opens only its authorized workspace. Signing out revokes that session, including copied cookies.

If something goes wrong

  • Unable to sign in with these details does not identify an account’s role or whether the email exists. Check the role page, email, password and verification status; use Forgot password? if needed.
  • Expired workspace sessions return to the relevant sign-in page when the role is known. If This workspace isn’t available appears, use Return to my workspace, or sign out there before signing in with another account.
  • Suspended or missing family access needs your center manager. Password recovery does not reactivate a suspended account. There is no built-in support contact or public way to request registration.

Examples from a synthetic center

Screenshots use fictional people and sample dates/policies. Your center’s labels, dates and configured values may differ. All steps above are complete without images.

Parent sign-in form and labeled links to instructor and manager sign-in pages
The parent entry page links to both staff entry pages.
More account access guides